Your use of the online store “From Production to Consumption” and placing an order for goods on this platform constitutes your full and unconditional acceptance of the following terms. Please read the text below carefully before making any purchase.
1. Important Recommendation Before Purchasing Before placing an order, you must contact the seller to confirm product availability and the final price. The seller's contact information is provided on each product page.
2. Legal Basis of Transactions All transactions conducted through the online store “From Production to Consumption” are governed by the Electronic Commerce Law of the Islamic Republic of Iran (enacted in 1382/2003 and its relevant implementing regulations) as well as other applicable laws and regulations of the country.
3. Sources of Product Information The information and specifications of the products offered are sourced from the following:
4. Limitation of Technical Liability for the Website The online store “From Production to Consumption” accepts no responsibility for any disruption or malfunction of the website caused by factors beyond the store's control (such as internet outages, telecommunication issues, cyberattacks, and similar circumstances).
5. Privacy Protection The store commits not to disclose users' personal and unique information to any third party or entity. Using the latest security technologies, the store makes its best efforts to protect users' privacy.
6. Intellectual Property All content on the website—including text, images, logos, designs, and other materials—is protected by intellectual property rights and belongs to the online store “From Production to Consumption”. Any use, copying, reproduction, or commercial exploitation without prior written permission is strictly prohibited.
7. Accurate Completion of Order Information Users are required to fill out the order form with correct and complete information. If incorrect or incomplete information is provided, the order will not be traceable or deliverable, and the user bears full responsibility for such consequences.
8. Delay or Inability to Ship If, for reasons beyond the store's control (such as stock depletion, production or supply issues), delivery cannot occur within the specified timeframe and the parties cannot agree on a new delivery date, the buyer has the right to cancel the order without incurring any costs.
9. Price Calculation The final price of the goods is calculated based on the price list published on the website and includes all applicable taxes and legal duties. If value-added tax is not mentioned on the product page, it will be calculated as zero rials. The only possible additional charges are shipping costs and insurance for the goods.
10. Warranty and After-Sales Service The warranty period and the name of the company providing after-sales service are stated in the product description section. If no reference to warranty is mentioned in the product description, the item is considered to have no warranty.
11. Conditions for Return and Refund a) Goods with technical or apparent defects: Any defect or fault must be reported within a maximum of 48 hours after receiving the goods (even on holidays) via the return form in your user account or by contacting support. No complaints will be accepted after this period. (Note: This clause applies only to non-warranted goods. Warranted goods are covered by the warranty provider's guarantee from the moment of delivery.)
b) Cancellation of Purchase (3 working days): The buyer has up to 3 working days after receiving the goods to cancel the order, provided the original packaging remains unopened and the product has not been used in any way. The costs of shipping, return, and insurance are borne by the buyer. This right does not apply to the following items:
c) Non-conformity of goods with the order: If the received item is incorrect or does not match the ordered product, you must notify us within a maximum of 24 hours after receipt (even on holidays) via the return form, telephone 021-55253118, or email info@aztoledbemasraf.ir. Upon confirmation of the discrepancy, the item will be replaced or re-sent at no additional cost to you. Failure to notify within 24 hours is considered acceptance of the received goods as correct.
12. Conditions for Cash on Delivery (Tehran only) If the buyer pays an incomplete amount without prior coordination, the goods will be returned by the store's courier, and the shipping fee will not be refunded.
Thank you for your attention and for carefully reading the store's terms and conditions.
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